Example of bad customer service

This is one example of bad service.
I use a post paid connection from Airtel. Recently I lost my phone and sim card along with that. Naturally I called up customer service and requested them to block the out going calls which they promptly did that.
My troubles started here. Please remember this story happened in , Not in any rural Area.  I approached the nearest Airtel outlet ( RT Nagar) to get a replacement card. The Simacard is not available, there and i was advised to wait for one week. After a week, I went back and asked. No sim card( they did not even say when is this likely to come). Then I approached another outlet, this time in yelahanka. Again No simcard.  Next is at Yelahanka New town. No Simcard. Here the people are not even polite when they talk. Finally I have to visit another store in Vidyaranyapura to get a new simcard.
I had to visit all the places beacuse this will be in my intrest to get a replacement. The service provider keeps charging me the rent as usual even if they could not give me a replacement card.
Some questions here. Cant the largest service provider arrange a replacement card at one location which the customer is approaching.

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